Sam's Club

There's something special about a retail experience that leaves you smiling, and this one certainly stood out for all the right reasons.

Sam's Club has launched a new pizza delivery service, and is now warning customers they may need to wait up to three hours for food to arrive to their homes.

Some shoppers are not happy the chain is reportedly doing away with traditional checkout lanes.

Sam's Club no longer wants you to pull that membership card out of your wallet every time you walk in the front door.

The change, however, doesn't mean the store will no longer look at your purchases.

"This isn't about making us feel good," Ladd stated. "But it does, ya know? To be able to make that child feel special and to feel like they're taken care of, but hopefully also to communicate to the parent or guardian that there's an entire community here that really, truly, cares about them; it does mean a lot to us."

The thefts and scams occurred in Billings, Casper, Cheyenne and Fort Collins.

The federal docket did not indicate if Serban and Ursu had attorneys.

They will be stationed near the entrance to remind anyone entering the store about the new mask requirement.

An employee told K2 Radio News that local managers would not make a statement, which is typical.